Workshops aimed at helping businesses understand the benefits of Sage ACT! 2011 for growth and efficiency are being hosted by DMC Software Solutions, leading Sage (UK) Business Partner and Overall Sage Circle of Excellence Winner 2009.
While many small businesses understand the benefits offered to them by CRM systems, far too many are prepared to cut costs in this area – unaware of the huge risks they are taking. Businesses without an effective CRM system are highly likely to lose out to competitors, but by using CRM they experience significant benefits. Leading business software specialists DMC Software urge small businesses to consider these risks.
The array of new features, including integrated E-marketing and enhanced compatibility, means the release of ACT! by Sage 2010 is perfectly timed to help businesses in the current economic climate. That is the view of DMC Software, Sage Business Partner of the Year 2002-2008.
It is a commonly known fact that client retention is a much more cost effective solution than client acquisition, especially in the current economic climate. As businesses look at reducing expenditure, it is essential that the focus upon retaining current clients is enforced. By providing existing customers with exceptional service, meeting their changing needs and surpassing their expectations, customer loyalty will improve, resulting in repeat business purchases and positive referrals.