TalkTalk now market leader serving broadband(www.talktalk.co.uk/products/broadband) to over 4 million homes. New products and services on the way for Tiscali customers Premium product for Pipex customers available from August
The acquisition of Tiscali UK makes TalkTalk the biggest provider of broadband to Britain’s homes. It also presents an opportunity for customers of Tiscali enjoy the benefits of higher bandwidth, greater capacity and advanced services, making it easier and faster to use the internet and giving lower-cost telephone calls.
“We understand that customers of Tiscali and their brands including Pipex, Nildram and Freedom2Surf are looking to us introduce new products and services and we’re looking to do that and there are already things in the pipeline,” explains TalkTalk managing director, Wendy Becker. “We’re looking at specific customers, understanding their needs and coming up with ways to enhance their experience.”
Improving customer service will also be a focus: “We’ve invested heavily in customer service and we’ll be applying these learnings very quickly to ensure Tiscali customers begin to see improvements in the short term,” explains Wendy. “TalkTalk was voted best value home phone company by uSwitch in April 2009 and also recognised for having the most improved customer service of any broadband provider in the survey. Our research shows that 90% of our customers think our network is as good or better than their previous network.”
TalkTalk Group runs the UK’s most advanced Next Generation Network, and Tiscali customers will benefit from the reliability and stability of the network that covers 80% of the UK via 1,700 fully unbundled exchanges.
TalkTalk, launched in February 2003, is the biggest provider of broadband to Britain’s homes. It now has 4.25 million home phone and broadband customers signed up to TalkTalk, AOL Broadband and Tiscali, which it acquired in July 2009.
The TalkTalk fully unbundled network now extends to approximately 1,700 exchanges, covering 80% of the UK population, with 73% of TalkTalk customers now on its own network.
In uSwitch’s Customer Satisfaction Report in 2008, TalkTalk was voted the best value for money home phone provider and the best value for money bundle (combining home phone and broadband). This is the most comprehensive survey of UK telephone and broadband suppliers, and is based on the verdicts of over 10,000 home phone and 11,000 broadband customers.
In November 2008, TalkTalk became the first phone and broadband package to move away from the ‘one size fits all’ package. The Essentials package delivers value through choice by enabling customers to tailor a package that suits them. Essentials provides an award-winning 8Mb broadband service along with a great value phone bundle. Boost products can be added from £2 a month and enable customers to upgrade their internet security, speed and download limits as well as access great phone deals such as ½ price mobile calls, anytime calls and calling features.