Vending machines are found on sites around the country and many of us rely on them to keep us going throughout the day. One of the UK’s leading suppliers of vending machines is Refreshment Systems who have been supplying to factories, offices, boardrooms and coffee shops since 1967.
Refreshment Systems offers the latest energy saving technology in its vending machines for hot drinks which means that you get the perfect drink, every time. And to ensure you get a perfect service every time, it has a nationwide network of engineers on hand to carry out any repairs to the machines.
To get parts to its engineers, Refreshment Systems uses ByBox, the market leader in field service solutions. ByBox delivers Refreshment Systems’ parts in night to arrive pre 8am to electronic boxes called iBoxes which are located on more than 400 sites across the UK.
The iBoxes are extremely secure and are situated at convenient locations such as supermarkets, train stations and petrol stations and are on average 2.5 miles from an engineer; no matter where in the country the engineer is located. And for those out-of-hours emergency repairs ByBox can also hold stock at its network of Forward Stock Locations which are accessible 24 hours a day, 365 days a year.
Engineers are alerted by text or email when parts are delivered and simply scan their unique access card at the iBox to collect their parts. Using the same card, engineers can also return parts by attaching a return label onto them and placing them in the nearest convenient iBox.
Mark Garritt, Managing Director of ByBox said, “Vending machines were invented to make life easier, so they have to deliver that round-the-clock convenience. Swift repairs are an absolute necessity. At ByBox, we work with the leading vending machine suppliers and operators in the UK to ensure their engineers have the parts they need to carry out any repairs so that we can continue to get our daily caffeine kick.”
Steve Wright, Service Manager at Refreshment Systems, said: “Our customers now benefit from industry leading levels of service and response which we could not have achieved without the help of ByBox.
”Our partnership with ByBox ensures that the sometimes inevitable downtime on our customers’ equipment is kept to a minimum. Our engineers can order parts up until 3.30pm and be guaranteed to have that part ready to collect before the start of the following working day.
“This has made a massive difference to the way in which we can structure each day’s timetable for our staff and has also greatly reduced the time and fuel we wasted by having to relay around the parts.”