Given the overabundance of terminology in the virtual assistants, chatbot and virtual agent industry, Chatbots.org, the leading business and research community in humanlike conversational AI, has provided 7 suggested terms that could be used to provide consistency.
A virtual assistant is an intelligent character on a website, in a game or in a smart phone app, which often looks like a 3D virtual human being. Although the virtual assistant industry is growing very fast, the terminology used is quite inconsistent and often confusing. Therefore, following their recently published list of 127 virtual assistant synonyms, Chatbots.org now suggests 7 excellent candidates which could be adopted by the industry.