Revolutionising Service Management Through AI-Powered ChatGPT Technology

DEMICON helps clients revolutionising customer service operations using ChatGPT and Jira

Berlin, Germany, (enewswire), 31.01.2023 – Demicon GmbH, a DACH-based leading provider of service management solutions, is excited to announce the integration of ChatGPT, a state-of-the-art natural language processing technology, as a part of their services. This integration will allow for a more efficient and effective way of managing customer service requests, resulting in improved stakeholder satisfaction and increased productivity.

ChatGPT will be used to automate repetitive and time-consuming tasks such as answering frequently asked questions, triaging service requests, and providing personalized customer support. By leveraging the power of AI, DEMICON customers will be able to get the information they need quickly and easily without having to navigate through complicated self-service portals or wait on hold for a customer service representative.

“We are excited to be at the forefront of this technology and to be able to offer our customers a more efficient and effective way of managing their service requests,” said Philipp Batman, CEO of Demicon GmbH. “ChatGPT will allow our clients to provide a higher level of support to their internal stakeholders while also reducing costs and increasing productivity.”

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The integration of ChatGPT will be fully integrated with Jira, a leading project management software. This integration will allow customers to seamlessly escalate service requests to the appropriate team and track progress in real-time.

DEMICON is committed to staying at the forefront of technology and is constantly looking for new ways to improve the customer experience. The integration of ChatGPT is the latest example of this commitment, and the company plans to continue to explore new technologies and partnerships to further enhance its service management solutions.

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DEMICON is a multi-award-winning IT service provider with 14 years of experience, and is one of the leading AWS and Atlassian Platinum & Enterprise Solution Partners in the DACH market. DEMICON has built a legacy based on deep technical expertise, strategic thinking, and a people-first approach. Our services range from customised software development and implementing scaled, agile methods, such as SAFe, to consulting on agile processes and hosting seminars and workshops. Our team of experienced Enterprise Architects, Technical Consultants, Software Engineers, Business Consultants and Project Managers provides a wide range of solutions to help companies reach their digital goals. DEMICON has close to 150 employees in five countries and offices in Berlin, Hamburg, Munich and Stuttgart.

About Atlassian
Atlassian unleashes the potential of every team. Our collaboration software helps teams organize, discuss and complete shared work. Teams at more than 144,000 customers across large and small organizations – including General Motors, Walmart Labs, Bank of America Merrill Lynch, Lyft, Verizon, Spotify and NASA – use Atlassian’s project tracking, content creation and sharing, and service management products to work better together and deliver quality results on time. Learn more about our products, including Jira Software, Confluence, Trello, Bitbucket, Opsgenie, Jira Service Desk, and Jira Align at

About ChatGPT
ChatGPT is a part of the OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity. OpenAI’s mission is to ensure that artificial general intelligence (AGI)—by which we mean highly autonomous systems that outperform humans at the most economically valuable work—benefits all of humanity. We will attempt to directly build a safe and beneficial AGI, but will also consider our mission fulfilled if our work aids others to achieve this outcome.