Skip to content
Wednesday, May 25, 2022
  • About
  • Submit a Press Release
  • Distribution Pro
eNewsWire logo

ENEWSWIRE – International News and PR

  • Home
  • Business
    • Banking & Finance
    • Construction
  • IT & Technology
    • Software
  • Marketing
    • Conferences
  • Politics
    • Energy
    • Environment
    • Government
  • Services
  • Society
    • EducationEducation
    • Family
    • Law
  • Travel & Leisure
    • Culture, Music & the Arts
    • Sports
    • Events
    • Beauty & Fashion
  • Health
You are Here
  • Home
  • 2022
  • February
  • 10
  • Mopinion Debuts Conversational Feedback: User Feedback Made Personal
Mopinion Debuts Conversational Feedback: User Feedback Made Personal
Business IT & Technology Software

Mopinion Debuts Conversational Feedback: User Feedback Made Personal

February 10, 2022February 10, 20223 min read Misc. Editors

ROTTERDAM/THE NETHERLANDS,  February 10, 2022 –  Mopinion, a leading user feedback software for digital channels, is proud to announce Conversational Feedback. This new and exciting addition will change the way companies collect valuable feedback from their online customers. Conversational Feedback combines traditional online surveys with a personal, chat-like appearance. Helping companies like  KLM, Ahold, and Decathlon optimise their digital customer experience (CX), this new solution was designed to meet the demand for engaging with customers online in an effortless and non-intrusive way.

Digital-first companies can leverage these no-code feedback forms to create a fun and friendly online atmosphere, making it easy for customers to give their honest feedback about their online experience, whether they’re ordering a product or browsing your website or mobile app. Engaging with audiences in this way increases feedback response rates, as well as the quality of the feedback received, helping to boost key metrics like customer lifetime value and customer satisfaction.   With Conversational Feedback, all Mopinion customers can now ask their users about their experience in a swift, non-intrusive, conversational manner. Giving the best of both worlds, this solution combines an easy-to-use chat interface with Mopinion’s powerful user feedback collection and analysis platform.

With Mopinion’s Conversational Feedback, clients can create engaging, intuitive feedback forms that – to respondents – feel like chat conversations instead of filling out a long questionnaire. The no-code, programmable script means it’s easier than ever to create the feeling of a real two-way conversation while collecting customer feedback. Mopinion clients can add specific replies based on the given answers, and they can even include images, GIFs and emojis to spice up the conversation.

Today, personalised communications is a key factor in prompting people’s consideration of a brand. With Conversational Feedback, companies can personalise their online experience, while also ensuring that their feedback strategy doesn’t distract them from reaching their online goals. This addition aims to improve companies’ customer experience, allowing them to get more leads for website conversions, as well as driving repeat engagement and loyalty over time. Mopinion’s Head of Product, Jos van der Kooij, explains;   “Although the concept of chat is, of course, not entirely new, the way we’ve combined the ease of chat dialogues with collecting customer feedback is new amongst Customer Experience software providers. The fact that it is integrated with all ‘regular’ capabilities of our solutions, such as data visualisation, text analysis, and integrations with CRM and project management tools, make it a powerful solution to optimise the digital experience.”

About Mopinion
Mopinion is a rapidly growing Software-as-a-Service (SaaS) provider and market leader in the field of user feedback collection and analysis for digital channels such as websites and mobile apps. This all-in-one solution turns feedback into actionable data that gives digital marketing teams more insight into the voice of the customer. Mopinion works with many forward-thinking digital teams such as KPN, Ahold, T-Mobile, TSB Bank, TUI, Allianz, Scania and Decathlon.

Penny Warnock
penny@mopinion.com
+31 (0)6 1142224

Conversational Feedback, Mopinion
Share

Post navigation

Online Class Cheat Reviews Helps Students Who Are Looking For Online Class Assistance
DEMICON conferred with the global standard ISO 27001 certificate

Related Posts

  • Vivaldi Browser

    April 12, 2022April 12, 2022
  • Mediterranean destinations improve efficiency in CO2 emissions compared to 2019

    Mediterranean destinations improve efficiency in CO2 emissions compared to 2019

    April 7, 2022April 7, 2022
  • Cohiba Atmosphere Announces New Wine Releases

    April 6, 2022April 6, 2022

Archives

Categories

  • Aquaculture
  • Banking & Finance
  • Beauty & Fashion
  • Business
  • Conferences
  • Construction
  • Culture, Music & the Arts
  • Education
  • Energy
  • Environment
  • Events
  • Family
  • Featured
  • Government
  • Health & Pharmaceuticals
  • Insights
  • IT & Technology
  • Law
  • Marketing & Consulting
  • Politics
  • Retail & Services
  • Society
  • Software
  • Sports
  • Travel & Leisure
  • Uncategorized

You May Have Missed

PIPPI AT THE CIRCUS
Culture, Music & the Arts Featured

Björn Ulvaeus and Pophouse celebrate Pippi Longstocking

May 18, 2022May 18, 2022
New display and street festival in Aðalstræti Saturday May 7 from 13:00 - 16:00
Travel & Leisure

New display and street festival

May 4, 2022May 4, 2022
milia is revolutionising the tax advice industry
Featured

milia is revolutionising the tax advice industry

May 3, 2022May 2, 2022
Retail & Services

Dress Hood on line store is now launching the new collection Ghetto Unity streetwear urban clothing

May 2, 2022
All Rights Reserved 2021 - eNewsWire