ILG Focuses on Long Term Partnerships and Customer Satisfaction

ILG (www.ilguk.com) is focusing on long term partnerships and customer satisfaction, to deliver tailored fulfilment services packages to a range of customers.

With more than 700 regular clients around the world, ILG ships thousands of parcels every day, both to businesses and to customers.

Originally started to meet the needs of the fulfilment industry in the 1990s, today’s ILG is a technologically impressive organisation employing more than 120 permanent staff. An independent fulfilment services provider, the company is able to take advantage of that independent status to deliver a range of fulfilment options and prices to customers whose delivery requirements range from large scale business to business operations to niche single deliveries.

ILG enjoys an ISO 9001:2008 accreditation. The standard assures customers that the company is committed to constantly evolving and improving its management processes – which in turn is evidence of its continued obsession with delivering the widest possible range of fulfilment services and options.

Part of the criteria for this ISO accreditation includes an on-going monitoring of ILG’s levels of customer service – and a continual review process of the results. By reviewing customer service achievements on a regular basis, ILG is able to identify areas for improvement and act on them immediately.

ILG’s fulfilment services have a double focus – saving time and saving money. From simple picking and packing to completely redesigning the ways in which a customer’s supply chain operates, ILG is focused on making each client company’s delivery service the best it can possibly be.

ILG’s account managers and fulfilment services teams play a key element in this role. The staff at ILG get to know each client business so well it could be their own. They commit to offering daily guidance and support, above and beyond the call of simple fulfilment duties, making sure client companies’ deliveries are made with precision, skill and friendliness in every instance.

The fulfilment service provided by ILG incorporate dedicated account management. Each client receives an account manager who conducts the hands on, day to day running of warehousing – from stock control and back ordering to customer services and enquiries.

ILG also provides state of the art communications systems for its clients, and is even able to offer a dedicated email address for client companies’ websites, so end-of-chain customers can contact the supply chain provider directly in the event of an order issue.

From freight forwarding to international couriering, and from order processing to stock control, ILG’s ability to take on any and every part of the supply chain process ensures that customers are able to provide the best possible end service to their own clients. A set of secure warehouse facilities offer a state of the art haven for client companies goods; while the best third party stock control system in the business ensures that popular product lines never go out of stock.

ILG’s fulfilment services are designed, at every turn, with the needs of each client business in mind. Because of this, each delivery, large or small, is conducted in a manner sure to enhance the client’s own reputation.

Summary
ILG’s fulfilment services are designed, at every turn, with the needs of each client business in mind. Because of this, each delivery, large or small, is conducted in a manner sure to enhance the client’s own reputation.

Address:

Company name: International Logistics Group Ltd

International House

Unit 2D Gatwick Gate

Charlwood Road, Lowfield Heath

Crawley, West Sussex RH11 0TG

Phone: 0844 264 8000

Email: ilgpanther@gmail.com

Website : www.ilguk.com

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About Author: Malcolm