DMC Software has been entered into the Who’s Who of Britain’s
Business Elite – Fastest Growing Companies 2009 publication, highlighting the
business leaders who drive the companies which have recorded the highest growth
rate. Some of the key measures applied include, sales turnover, net profit,
new customers and market share.
Mike Ramsay, managing director of DMC Software said, “It is a great honour for
DMC to be entered into the Who’s Who of Britain’s Business Elite- Fastest Growing
Companies 2009 publication. DMC has gone from strength to strength this year
despite the gloomy economy and I think that this is reflective of our focus
as a business on delivering outstanding customer service. Without our customers
there is no DMC and to ensure our customers keep coming back, we place a high
emphasis on the level service we offer.
CRM is an extremely powerful tool that facilitates the provision of excellent
customer service and it forms the core of all of our activities at DMC, from
sales and marketing through to customer service. In an increasingly aggressive
market place it is imperative for businesses to utilise CRM functionality in
order to sustain a competitive advantage.”
CRM software, when implemented correctly, offers a single location for all
customer information stored. From this data sales representatives can organise
their time efficiently never missing an important call or meeting again, enabling
them to strike while the iron is hot. Marketing professionals can automate communications
ensuring that all customers are kept up to date with the latest information
and customer service representatives can store details of enquiries and complaints
to shape future business plans.
DMC Software knows that CRM can be the difference between sinking and swimming
for many businesses. Keen to ensure that all businesses benefit from the capabilities
of CRM, DMC Software offer Software-as-a-Service (SaaS) CRM to suit budgets
at the smaller end of the spectrum. SaaS CRM alleviates the need to buy expensive
hardware because the software is hosted at one of DMC’s data centres and is
accessed through a web browser.
With SaaS CRM a small monthly fee is payable in return for full CRM functionality,
regular backups, system maintenance, free upgrades and technical support. DMC
Software offer two SaaS CRM solutions, ACT! SaaS which is exclusively available
from DMC and Microsoft Dynamics CRM SaaS. With both of these solutions users
will benefit from predictable costs, quick and easy implementation, and minimal
hardware expenditure.
About DMC
DMC Software offers a host of software solutions to support the Customer Relationship
Management (CRM) and Accounts functions within a business. In addition to this
they offer high quality professional services, including development, training
and technical support, ensuring businesses are provided with a solution that
will increase efficiency and profitability.
For more information on any of the products available from DMC Software visit
www.dmcsoftware.co.uk, email info@dmcsoftware.co.uk or FREEPHONE 0800 6522 423
to speak to a member of the sales staff.
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For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120
