eNewsWire

The Sage Awards 2009, held in Newcastle on 25th November, proved to be a massive success for DMC Software Solutions. DMC were awarded SalesLogix CRM Business Partner of the year and gained entry in to the Sage Circle of Excellence for extraordinary customer experience. On top of this, DMC Software has been crowned Overall Sage Circle of Excellence Winners, out of 1250 Sage Business Partners across the UK, the highest accolade awarded by Sage (UK).

Mike Ramsay managing director of DMC Software Solutions, still reeling in the success of last week’s awards said, “I am enthralled by DMC’s success at this year’s Sage Awards, this year has been an incredibly tough year for everyone, including us! However, through delivering outstanding customer service and investing in sales and marketing, we have come through it and triumphed. In fact we are 15% up on last year which in this climate is remarkable in its self. Read more…

Sage SalesLogix CRM is made up of separate modules to provide sales, marketing and customer service functions with the tools to improve management of business relationships with clients, prospects and suppliers. Sage SalesLogix CRM has been built on a customisable platform which enables business partners, such as DMC Software, to customise and develop the solution to meet the exact needs and business processes of client organisations.

As commercial pressures increase it becomes more difficult for CRM operatives to fulfil customer needs while meeting the administrative requirements outlined by management. This problem is faced every day across many organisations and has become the driving force for DMC Software to provide a solution. DMC Software, harnessing the power of Orbis Task Centre technology has developed a way of automating manual tasks to improve workforce productivity.

Mike Ramsay, managing director of DMC Software, explains, “With SalesLogix Automation the possibilities are endless, the need for manual administration can be removed completely and operational costs are vastly reduced. SalesLogix Automation can cater for basic needs, such as the import of customer details from web forms directly into the database, through to more complex processes, including renewal identification, document creation, communication and scheduling of follow up calls. For many of our customers SalesLogix Automation has radically transformed the way in which they do business.”

SalesLogix Automation from DMC Software supports improved customer acquisition and retention rates through intelligent customer lifecycle management. Moreover, SalesLogix Automation allows resources to be utilised to better effect, freeing time to be spent attending to more important aspects of business. Whether an organisation selects to implement complete or partial automation of processes SalesLogix Automation is guaranteed to provide greater functionality and a quick return on investment.

About DMC
DMC Software is a leading Sage (UK) and Microsoft Business Partner that offer a host of CRM and accounts solutions.  DMC Software adds value to their proposition by providing clients with a range of high quality services enabling them to get the most form their application. The professional services offered by DMC Software include, consultancy, implementation, development, training and technical support.
For more information on the advanced business solutions DMC Software provide visit www.dmcsoftware.co.uk or email info@dmcsoftware.co.uk Alternatively, call FREEPHONE 0800 652 2423 to speak to a sales advisor.
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For more information please contact Jade Dixon-Winters, Marketing Executive.
Email:    jadewinters@dmcsoftware.co.uk
Tel:         +44 (0)1733 362120

The launch of the new Sage 200 2009 has been warmly welcomed by DMC Software Solutions, the award winning Sage and Microsoft Gold Certified Business Partner who has recently been awarded Sage Customer Development Centre statues.

The Sage 200 Suite is a product that facilitates the fusion of Accounts and CRM data to allow disparate departments to view each others activities. This synergy is vital in modern business as it allows all departments to work from the same real time client data encouraging better customer service.

By using the Sage 200 2009 Suite it means that the entire process from enquiry through to sale, invoice and delivery can be tracked from one place, eradicating errors that result from miscommunication and the re-keying of data. Additional benefits include:

· Quicker response times to customer enquiries

· Improved efficiency with the reduced need to rekey data

· Ability to view quotations and sales and purchase orders from CRM

· Improved productivity with streamlined workflow process

· Correlate accounts information and client histories Read more…

The rapid evolution of software development means that all companies have to deal with the imminent redundancy of their essential programmes, Sage programmes, such as SalesLogix version 6.2, particularly being affected. DMC Software Solutions, a well respected Sage, Dell and Microsoft Gold Business Partner, have developed Link 200 as a solution.

As software evolves and develops junior versions are inevitably phased out and this is imminently true of Customer Relationship Management (CRM) software SalesLogix version 6.2, by Sage, which has been surpassed many times over with the current version at SalesLogix 7.5. As version 6.2 is eliminated so is any relevant support and Application Integration Support (AIS) with Account software Sage MMS 2.2, now known as Sage 200.

This redundancy will be an issue for those using SalesLogix version 6.2 and AIS as they will either suffer with deleted integration between software or an unsupported version of SalesLogix. DMC Software have expertly created a link, in-house, between SalesLogix and Sage 200. Link 200 allows those companies with outdated software to benefit from the superb integration and the opportunity to enjoy the latest upgrade of SalesLogix and Sage 200. Read more…

DMC Software Solutions have extended their services to offer clients both Microsoft Dynamics CRM and ACT! Customer Relationship Management (CRM) as part of Software as a Service (SaaS) packages.

The introduction of SaaS into DMC Software’s services offering means that clients can now benefit from Microsoft Dynamics CRM or ACT! with enhanced reliability, availability and security as well as end user support without unexpected expenses and the demand for expertise.

Traditionally, any software would run locally in an organisation. With SaaS, software is stored on DMC’s server and then accessed via the web browser over the Internet. This functionality therefore enables enterprise class CRM functionality available to companies of all sizes. DMC Software is the only Sage Business Partner to offer SaaS and as such can offer advanced software coupled with an exceptional service.

Read more…